Clear terms covering online and invoice orders, delivery, returns,
product warranties and work carried out by the DNA4X4 workshop.
Transparent pricing, payment, availability and delivery information.
Consumer cancellation and faulty-goods rights are clearly separated.
Agreed work is carried out with reasonable care and skill.
These terms apply when you purchase goods or services from DNA4X4
through our website, by telephone, by invoice or through our workshop.
DNA4X4 is the trading name of
Delta November Alpha Ltd, registered in England and
Wales under company number 16290616.
Please read these terms before placing an order or confirming
workshop work. The version in force when the contract is made will
apply to that particular order or booking.
Nothing in these terms removes or limits any statutory rights that
cannot legally be excluded.
A consumer is an individual buying wholly or mainly for purposes
outside their trade, business, craft or profession. Consumer
statutory rights apply in addition to these terms.
A business customer is purchasing wholly or mainly for trade,
commercial or professional purposes. The separate business provisions
in these terms will apply.
An order is subject to availability, payment authorisation and our
acceptance.
Submitting an order through our website is an offer to purchase the
selected goods. An automatic acknowledgement confirms that we have
received the order but does not necessarily mean it has been accepted.
We normally accept an order when we confirm dispatch, arrange direct
dispatch through a supplier, or otherwise confirm acceptance in writing.
If we cannot accept an order after payment has been taken, we will
notify you and refund the relevant amount.
Some products or services may be ordered by quotation or invoice
where they are not currently listed on our website.
The contract is formed when we confirm the order in writing, accept
payment, begin sourcing the goods or start the agreed service.
A standard product does not automatically become non-returnable
merely because DNA4X4 sourced it specifically for an order.
Consumer cancellation rights will apply where required by law.
Consumer prices are shown in pounds sterling and include VAT unless
clearly stated otherwise. Trade quotations may show prices excluding
VAT where this is clearly identified.
Delivery, installation, customs or other charges will be displayed
at checkout, included in a quotation or otherwise agreed before the
contract is completed.
If an obvious pricing or description error is identified, we may
contact you to confirm the correct information or cancel and refund
the affected order.
Website orders are normally paid in full through WooPayments using
the payment methods displayed at checkout.
Other orders may be paid using the method and deadline stated on a
DNA4X4 quotation or invoice.
We may withhold dispatch or workshop collection until cleared
payment is received. Payment screening may also be carried out by
our payment provider.
You must be at least 18 years old and provide complete, accurate
billing, contact, delivery and vehicle information. Please tell us
promptly if any order information changes.
Many 4×4 parts depend on the exact vehicle model, year, engine,
drivetrain, body style and existing modifications.
Customers must provide accurate vehicle details when requested,
including registration, VIN, model year, engine, body style and
relevant existing modifications.
We will take reasonable care when giving compatibility information
based on the vehicle details provided. We are not responsible for an
incorrect recommendation caused by incomplete or inaccurate vehicle
information supplied to us.
We take reasonable care to keep product descriptions, images and
specifications accurate. Minor colours, finishes or packaging may
differ from images without affecting the product’s main function.
Products should be fitted by a competent person and in accordance
with the supplied instructions, torque settings, inspection
requirements and manufacturer guidance.
Products described as off-road or competition-use only must not be
used unlawfully on public roads. Customers remain responsible for
notifying insurers and meeting ongoing MOT, maintenance and road-use
obligations.
The available delivery method and charge depend on the product,
destination, parcel size and supplier location.
We may arrange delivery through ParcelHero and carriers such as UPS,
FedEx or other suitable services. Certain EVC products are normally
dispatched using Royal Mail.
Some products are sent directly by our suppliers. Direct dispatch
does not change the identity of the seller or remove your rights
against DNA4X4.
Orders containing multiple products may arrive in separate parcels
or on different dates.
Any delivery date or lead time is an estimate unless we expressly
agree that a particular date is essential.
For consumer orders, we will deliver without undue delay and normally
within 30 days unless a different timescale has been agreed.
If a material delay occurs, we will contact you with the available
options, which may include a revised date or cancellation and refund.
Additional charges may apply to large or heavy products, remote
locations, Northern Ireland, Highlands, islands and international
destinations.
Charges will be shown at checkout or confirmed before the order is
accepted where an automatic quotation is not possible.
International recipients are responsible for local import duties,
taxes and customs charges unless we expressly confirm that these are
included.
Customers must provide a secure delivery address and ensure somebody
is available where a signature or attended delivery is required.
We may ask the customer to pay reasonable, direct redelivery or
return costs caused by an inaccurate address, refused delivery,
failed attendance or unpaid international charges, where legally
permitted.
For consumers, goods remain at our risk until they are physically
received by you or a person you nominated, unless you independently
arranged a carrier not offered by us. Business-customer delivery risk
passes as stated in the quotation or, if nothing else is agreed, when
delivery is completed at the nominated address.
This section applies to consumers purchasing through the website,
telephone or another qualifying distance-selling method.
Notify us clearly that you wish to cancel within 14 days beginning
the day after delivery. You do not need to provide a reason.
Contact us before sending anything so we can provide a Return
Merchandise Authorisation reference and the correct return address.
This may be DNA4X4 or an approved supplier return location.
Unless we arrange collection, return the goods within 14 days of
notifying us. Do not send goods directly to a supplier without
written instructions from DNA4X4.
We will refund eligible payments using the original payment method,
unless another method is expressly agreed.
For an unwanted, non-faulty item, the customer normally pays the
direct cost of returning the goods unless DNA4X4 agrees otherwise or
provides a prepaid return label.
For faulty, damaged or incorrectly supplied goods, DNA4X4 will
normally arrange or cover reasonable return costs. A supplier may
provide the shipping label on our behalf.
Large items may require a pallet or specialist carrier. Please contact
us for return instructions and an expected cost before arranging
transport.
You may inspect goods as you reasonably could in a shop. Please
return all accessories, instructions and packaging where reasonably
possible.
If goods have been fitted, modified, damaged or handled beyond what
was necessary to establish their nature, characteristics and
function, we may make a lawful deduction for the resulting reduction
in value.
An RMA reference helps us identify the return but will not be used to
remove a statutory cancellation or faulty-goods right.
For a valid consumer cancellation, the refund includes the product
price and the cost of our least expensive standard delivery option.
An additional amount paid for express, timed or upgraded delivery
does not have to be refunded.
We may withhold the refund until the goods are received or until you
provide satisfactory evidence that they have been returned,
whichever happens first.
Change-of-mind cancellation rights are separate from rights relating
to faulty, damaged, misdescribed or unsuitable goods.
Consumer goods must meet the standards required by the Consumer
Rights Act 2015. Depending on the circumstances, remedies may include
rejection, refund, repair, replacement or a price reduction.
The consumer short-term right to reject qualifying faulty goods
normally lasts 30 days from delivery. Different remedies may apply
after that period.
Manufacturer or supplier warranties are additional to consumer
statutory rights and do not replace them.
Provide the order number, product details and a clear description of
the problem. We may reasonably request photographs, video,
diagnostic information or confirmation of installation.
Please report visible or concealed delivery damage as soon as
reasonably possible. Failing to note damage while signing does not
automatically remove a consumer’s legal rights.
Do not return a potentially faulty product to a supplier without our
written instructions. We may arrange a label, collection, inspection,
repair, replacement or another appropriate remedy.
Many products include a manufacturer or supplier warranty with its
own duration, registration, maintenance and claim requirements.
Please retain the invoice and comply with installation, servicing,
loading, inspection and usage instructions. Warranty cover may not
apply to damage caused by misuse, accident, incorrect installation,
unauthorised modification, lack of maintenance, normal wear or use
outside the product’s stated specification.
DNA4X4 remains the customer’s point of contact for statutory
consumer remedies where we sold the product.
Consumer cooling-off and cancellation rights do not apply when goods
or services are purchased wholly or mainly for business purposes.
Non-faulty trade returns are accepted only where agreed by DNA4X4 in
writing. We may apply reasonable transport, inspection or restocking
costs where these are disclosed and agreed.
Unless DNA4X4 expressly agrees otherwise in writing, a business
customer is responsible for deciding whether a product is suitable
for its particular commercial application.
Title to goods supplied to a business customer does not pass until
DNA4X4 has received cleared payment in full for those goods.
To the extent legally permitted, DNA4X4 is not responsible to a
business customer for indirect or consequential loss, loss of profit,
revenue, production, contract, opportunity or anticipated savings.
Workshop work is based on the quotation, booking confirmation,
customer instructions and any additional work authorised later.
DNA4X4 will perform workshop services with reasonable care and skill,
using appropriately selected methods and equipment.
We do not currently state a separate fixed commercial labour-warranty
period. This does not reduce statutory rights concerning the quality
of workshop services.
We may photograph the vehicle and record existing damage, mileage,
condition, accessories and reported faults when it enters the workshop.
These records help establish the vehicle’s arrival condition, plan
the work, manage questions and protect both the customer and DNA4X4.
Their use is explained further in our Privacy Policy.
Dismantling or inspection may reveal problems that could not
reasonably be identified beforehand.
We will normally explain the issue and obtain approval before
carrying out significant additional work. Reasonable diagnostic or
inspection time already authorised remains payable.
We may agree to fit customer-supplied parts where they appear safe,
suitable and compatible. We may refuse to fit a part that is
incorrect, damaged, incomplete, unsafe or unsuitable.
DNA4X4 does not provide a product warranty for customer-supplied
parts, but we remain responsible for carrying out the agreed fitting
work with reasonable care and skill.
Reasonable authorised labour may still be charged where a supplied
part proves incorrect or cannot be fitted for reasons outside
DNA4X4’s control.
We will notify the customer when the vehicle or completed work is
ready. Any balance is payable using the agreed method before or at
collection.
Please inspect the vehicle and raise any immediate questions when
collecting it. This request does not remove rights relating to a
problem that could not reasonably have been identified at collection.
Deposits are used to reserve workshop time and may also contribute
towards parts ordered for the work.
We will normally transfer a deposit to a rearranged appointment or
refund it where sufficient cancellation notice is given.
We may retain only reasonable costs already incurred, including
specifically ordered non-returnable parts, authorised work already
completed or another unavoidable loss directly caused by the
cancellation.
We will explain any proposed deduction and will not impose an
automatic late-cancellation or missed-appointment penalty.
Where a consumer workshop-service contract qualifies as a distance or
off-premises contract, a 14-day cancellation period may apply from the
date the contract is made. If the customer expressly asks us to start
within that period and later cancels, they may be required to pay a
proportionate amount for the work already supplied. The cancellation
right can end once the service has been fully performed following the
required request and acknowledgement.
These provisions are not intended to remove responsibility that cannot
legally be excluded.
If we fail to comply with these terms, we are responsible for
foreseeable loss or damage caused by that breach or our failure to
use reasonable care and skill. We are not responsible for loss that
was not reasonably foreseeable.
A consumer purchasing for personal use cannot recover business losses
such as lost profit, revenue or commercial opportunity.
We are not responsible for damage caused by misuse, accident, normal
wear, failure to maintain a product, ignoring instructions,
unauthorised modification, inaccurate information or a defect in a
customer-supplied part. This does not exclude responsibility for
DNA4X4’s own negligent workmanship.
We are not responsible for delay caused by events we could not
reasonably prevent, but we will take reasonable steps to minimise the
effect and keep affected customers informed. If a consumer contract is
materially delayed, any applicable cancellation and refund rights
remain available.
You must not misuse the website, attempt unauthorised access,
introduce malicious code, interfere with checkout or use false
payment, identity or delivery information.
Website text, designs, photographs, branding and other content may
not be commercially reproduced without permission, except where
lawful use is otherwise permitted.
Personal information and website security are addressed in our
separate Privacy and Security policies.
Please contact us promptly if you have a problem with an order,
delivery, product or workshop service.
Include your order or invoice number, vehicle details where
applicable and a clear explanation of what has happened.
These terms and contracts with DNA4X4 are governed by the law of
England and Wales. Consumers retain any mandatory protections provided
by the law of the country in which they normally live and may bring
proceedings in any court available to them under applicable law.
We may update these terms when our services, providers or legal
obligations change. Updated terms will apply to future contracts and
will not retrospectively remove rights under an existing contract.
