Delivery & Shipping Policy
DNA4X4 CUSTOMER INFORMATION
Delivery & shipping
Clear information about dispatch times, direct and split deliveries, bulky items and what happens if a parcel is delayed, missing or damaged.
STOCKED ITEMS
Usually dispatched in 2–3 business days
Usually dispatched in 2–3 business days
DELIVERY SUPPORT
DNA4X4 deals with the courier
DNA4X4 deals with the courier
STOCKED PRODUCTS
2–3 business days
Items confirmed as held in stock are usually dispatched within this period, subject to payment and order checks.
MULTIPLE WAREHOUSES
Separate parcels
Items may leave different locations and arrive through different couriers or on different days.
SUPPLIER & OVERSEAS STOCK
Longer lead times
Some products are ordered from a supplier and may take several weeks. The applicable estimate will be confirmed.
BEFORE AND AFTER YOU ORDER
Know what happens next
This policy applies to goods ordered from DNA4X4 for delivery, whether the order is placed through our website, by telephone or by invoice. It should be read alongside our Terms & Conditions and Returns & Refunds Policy.
If a product page, written quotation or order confirmation states a specific lead time or delivery arrangement, that information applies to that item.
Dispatch is not the same as delivery.
A dispatch estimate is the time before an item leaves a warehouse. Courier transit time begins after dispatch.
A dispatch estimate is the time before an item leaves a warehouse. Courier transit time begins after dispatch.
DISPATCH & LEAD TIMES
Different products move differently
Our catalogue includes stocked parts, supplier-held products, overseas stock and large freight items. Each route has a different process.
ITEMS HELD IN STOCK
Usually dispatched within 2–3 business days
Courier transit time begins once the parcel has left the warehouse. A dispatch estimate is not a guaranteed arrival date.
SUPPLIER OR OTHER-WAREHOUSE STOCK
Confirmed following a stock check
The item may be dispatched directly by our supplier or from another warehouse. Tracking can therefore arrive separately.
BACK-ORDER OR OVERSEAS STOCK
Product-specific and sometimes several weeks
We will provide or confirm the expected lead time before treating a longer delivery period as agreed.
BULKY, FREIGHT OR PALLET ITEMS
Confirmed once transport is arranged
A delivery appointment, suitable access or assistance with unloading may be required. We will explain any special requirement before dispatch.
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ORDERS WITH SEVERAL ITEMS
One order can have more than one delivery
Items may dispatch at different times and arrive through different couriers. You may receive more than one tracking notification.
You will not be charged additional delivery costs simply because DNA4X4 chooses to split an order after checkout.
Delivery dates are estimates unless expressly agreed in writing.
Where no different delivery period has been agreed, we will deliver without undue delay and normally no later than 30 days after the contract is made. Your statutory rights are not affected.
Where no different delivery period has been agreed, we will deliver without undue delay and normally no later than 30 days after the contract is made. Your statutory rights are not affected.
ORDER PROCESSING
From payment to dispatch
Orders are processed on business days: Monday to Friday, excluding UK bank holidays.
- 01Order received
Orders placed outside business hours begin processing on the next business day.
- 02Checks completed
Processing begins after cleared payment and any required security, address or fitment checks.
- 03Stock allocated
If availability changes, we will contact you. We will not substitute another product without agreement.
- 04Order dispatched
Tracking is supplied where the chosen carrier service provides it.
If the lead time changes materially
You may accept the revised estimate or cancel the affected item for a refund.
You may accept the revised estimate or cancel the affected item for a refund.
DESTINATIONS & CHARGES
Delivery costs depend on the order
Available services are normally calculated using the destination, parcel size, weight and the carrier required.
UK DELIVERY
Mainland, remote and offshore destinations
Charges are normally shown at checkout. Free-delivery offers may exclude bulky goods and destinations carrying a courier surcharge.
The Scottish Highlands and Islands, Northern Ireland, Isle of Man, Channel Islands and other remote postcodes may require a different service or additional charge.
If checkout cannot calculate the correct rate, we will contact you before dispatch. No additional payment will be taken without your agreement.
INTERNATIONAL DELIVERY
Available only where shown or agreed
If your destination is not listed at checkout, contact us before ordering so we can check product and courier restrictions.
Customs duties, import taxes and local handling charges may apply. Where they are not included in our checkout or quotation, they are charged by the destination country or carrier and are the recipient’s responsibility.
DIRECT & SPLIT DELIVERIES
Your parcels may take different routes
To get orders to customers efficiently, some products are dispatched directly from a manufacturer, distributor or partner warehouse. Packaging and paperwork may therefore show the supplier’s details.
An order containing several items may arrive in separate parcels, through different couriers or on different days.
DNA4X4 remains your point of contact for the complete order—including courier problems, shortages, damage and returns.
RECEIVING YOUR ORDER
Help the delivery go smoothly
Accurate address details and suitable access are particularly important for heavy, oversized and palletised parts.
ADDRESS & AVAILABILITY
Check the details before ordering
- Check the full delivery address and postcode before placing the order.
- Contact us immediately if an address needs changing. A redirect may not be possible after dispatch.
- Someone may need to be present to accept or sign for the goods.
- Choose any safe-place, neighbour or redirect instruction carefully.
- A reasonable redelivery charge may apply if an incorrect address or repeated missed deliveries cause the order to be returned. This does not apply where the failure was caused by us or our carrier.
LARGE, HEAVY & PALLET ITEMS
Make sure the delivery point is suitable
Bumpers, suspension components, body parts and other large products may travel by specialist freight or pallet network.
- Unless agreed otherwise, pallet deliveries are made to a safe kerbside point at the delivery address.
- Ensure there is suitable access for the delivery vehicle.
- Arrange safe movement of the goods from the delivery point.
- Tell us about access restrictions before dispatch.
- We will explain any appointment, assistance or unloading requirement before the goods leave.
TRACKING & UPDATES
Follow each part of your order
Direct and split shipments can generate separate emails or texts from DNA4X4, a supplier or the courier.
TRACKING ACTIVATION
A label is not always a depot scan
Tracking can take time to update after a label is created. A dispatch message does not always mean the parcel has reached the carrier’s first depot scan.
DELIVERY WINDOWS
Courier times are normally estimates
A delivery window is not guaranteed unless a timed service has been expressly purchased and confirmed. If tracking has not moved or the estimated date has passed, contact DNA4X4 and we will deal with the carrier.
WHEN SOMETHING GOES WRONG
Tell us and we will investigate
Please contact DNA4X4 rather than being left to resolve a supplier or courier problem alone.
DELAYED OR MISSING
The expected date has passed
Contact us with your order or invoice number. We will check every shipment, contact the carrier or supplier and keep you updated. If a parcel is confirmed lost, we will arrange an appropriate replacement or refund without affecting your legal rights.
DAMAGED, SHORT OR INCORRECT
Inspect the order promptly
Check the outer packaging and goods as soon as reasonably possible. Tell us promptly—ideally within 48 hours—if anything is damaged, missing or incorrect so evidence remains available. Reporting later does not remove your statutory rights.
WHAT TO SEND US
Help us resolve it quickly
- Your order or invoice number.
- A brief explanation of what happened and which item is affected.
- Clear photographs of the item, every side of the packaging and the shipping label.
- A note of any visible damage recorded with the delivery driver.
Please keep the product and packaging until we confirm the next step. Do not install, modify or use an item that appears damaged or incorrect.
RESPONSIBILITY & RIGHTS
Clear protection from dispatch to delivery
This policy explains our process. It does not limit rights or remedies that cannot legally be limited or excluded.
GOODS IN TRANSIT
Responsibility stays with DNA4X4
For consumer orders, responsibility remains with us until the goods come into the physical possession of you or a person you identified to receive them, except where the law provides otherwise—for example, if you independently appoint a carrier we did not offer.
UNAUTHORISED SAFE PLACE
A parcel was left somewhere you did not choose
Contact us so we can investigate. Please retain courier notifications, photographs or doorbell-camera footage that may help establish what happened.
CANCELLATIONS & DELAYS
Contact us as soon as possible
If the order has dispatched, our Returns & Refunds Policy and your statutory rights apply. If we miss an agreed delivery period, you may be able to set an additional reasonable deadline or cancel in certain circumstances, including where an agreed date was essential.
Your statutory rights are not affected.
Business orders may also be subject to delivery terms stated in the applicable quotation, invoice or trade terms.
Business orders may also be subject to delivery terms stated in the applicable quotation, invoice or trade terms.
DELIVERY SUPPORT
Need help with an order?
Have your order or invoice number ready. For damaged or incorrect goods, include photographs of the item, packaging and shipping label.
DNA4X4
Delta November Alpha Ltd trading as DNA4X4
Company No. 16290616
VAT No. 494080673
Unit 7C, Whinbank Road, Whinbank Park, Newton Aycliffe, DL5 6AY
Delta November Alpha Ltd trading as DNA4X4
Company No. 16290616
VAT No. 494080673
Unit 7C, Whinbank Road, Whinbank Park, Newton Aycliffe, DL5 6AY
This policy explains our delivery process and does not replace or reduce your statutory rights.