STOCKED PRODUCTS
2–3 business days
Items confirmed as held in stock are usually dispatched within this period, subject to payment and order checks.
DNA4X4 CUSTOMER INFORMATION
Clear information about dispatch times, direct and split deliveries, bulky items and what happens if a parcel is delayed, missing or damaged.
Items confirmed as held in stock are usually dispatched within this period, subject to payment and order checks.
Items may leave different locations and arrive through different couriers or on different days.
Some products are ordered from a supplier and may take several weeks. The applicable estimate will be confirmed.
BEFORE AND AFTER YOU ORDER
This policy applies to goods ordered from DNA4X4 for delivery, whether the order is placed through our website, by telephone or by invoice. It should be read alongside our Terms & Conditions and Returns & Refunds Policy.
If a product page, written quotation or order confirmation states a specific lead time or delivery arrangement, that information applies to that item.
DISPATCH & LEAD TIMES
Our catalogue includes stocked parts, supplier-held products, overseas stock and large freight items. Each route has a different process.
ITEMS HELD IN STOCK
Courier transit time begins once the parcel has left the warehouse. A dispatch estimate is not a guaranteed arrival date.
SUPPLIER OR OTHER-WAREHOUSE STOCK
The item may be dispatched directly by our supplier or from another warehouse. Tracking can therefore arrive separately.
BACK-ORDER OR OVERSEAS STOCK
We will provide or confirm the expected lead time before treating a longer delivery period as agreed.
BULKY, FREIGHT OR PALLET ITEMS
A delivery appointment, suitable access or assistance with unloading may be required. We will explain any special requirement before dispatch.
ORDERS WITH SEVERAL ITEMS
Items may dispatch at different times and arrive through different couriers. You may receive more than one tracking notification.
You will not be charged additional delivery costs simply because DNA4X4 chooses to split an order after checkout.
ORDER PROCESSING
Orders are processed on business days: Monday to Friday, excluding UK bank holidays.
Orders placed outside business hours begin processing on the next business day.
Processing begins after cleared payment and any required security, address or fitment checks.
If availability changes, we will contact you. We will not substitute another product without agreement.
Tracking is supplied where the chosen carrier service provides it.
DESTINATIONS & CHARGES
Available services are normally calculated using the destination, parcel size, weight and the carrier required.
UK DELIVERY
Charges are normally shown at checkout. Free-delivery offers may exclude bulky goods and destinations carrying a courier surcharge.
The Scottish Highlands and Islands, Northern Ireland, Isle of Man, Channel Islands and other remote postcodes may require a different service or additional charge.
If checkout cannot calculate the correct rate, we will contact you before dispatch. No additional payment will be taken without your agreement.
INTERNATIONAL DELIVERY
If your destination is not listed at checkout, contact us before ordering so we can check product and courier restrictions.
Customs duties, import taxes and local handling charges may apply. Where they are not included in our checkout or quotation, they are charged by the destination country or carrier and are the recipient’s responsibility.
DIRECT & SPLIT DELIVERIES
To get orders to customers efficiently, some products are dispatched directly from a manufacturer, distributor or partner warehouse. Packaging and paperwork may therefore show the supplier’s details.
An order containing several items may arrive in separate parcels, through different couriers or on different days.
RECEIVING YOUR ORDER
Accurate address details and suitable access are particularly important for heavy, oversized and palletised parts.
ADDRESS & AVAILABILITY
LARGE, HEAVY & PALLET ITEMS
Bumpers, suspension components, body parts and other large products may travel by specialist freight or pallet network.
TRACKING & UPDATES
Direct and split shipments can generate separate emails or texts from DNA4X4, a supplier or the courier.
TRACKING ACTIVATION
Tracking can take time to update after a label is created. A dispatch message does not always mean the parcel has reached the carrier’s first depot scan.
DELIVERY WINDOWS
A delivery window is not guaranteed unless a timed service has been expressly purchased and confirmed. If tracking has not moved or the estimated date has passed, contact DNA4X4 and we will deal with the carrier.
WHEN SOMETHING GOES WRONG
Please contact DNA4X4 rather than being left to resolve a supplier or courier problem alone.
DELAYED OR MISSING
Contact us with your order or invoice number. We will check every shipment, contact the carrier or supplier and keep you updated. If a parcel is confirmed lost, we will arrange an appropriate replacement or refund without affecting your legal rights.
DAMAGED, SHORT OR INCORRECT
Check the outer packaging and goods as soon as reasonably possible. Tell us promptly—ideally within 48 hours—if anything is damaged, missing or incorrect so evidence remains available. Reporting later does not remove your statutory rights.
WHAT TO SEND US
Please keep the product and packaging until we confirm the next step. Do not install, modify or use an item that appears damaged or incorrect.
RESPONSIBILITY & RIGHTS
This policy explains our process. It does not limit rights or remedies that cannot legally be limited or excluded.
GOODS IN TRANSIT
For consumer orders, responsibility remains with us until the goods come into the physical possession of you or a person you identified to receive them, except where the law provides otherwise—for example, if you independently appoint a carrier we did not offer.
UNAUTHORISED SAFE PLACE
Contact us so we can investigate. Please retain courier notifications, photographs or doorbell-camera footage that may help establish what happened.
CANCELLATIONS & DELAYS
If the order has dispatched, our Returns & Refunds Policy and your statutory rights apply. If we miss an agreed delivery period, you may be able to set an additional reasonable deadline or cancel in certain circumstances, including where an agreed date was essential.
DELIVERY SUPPORT
Have your order or invoice number ready. For damaged or incorrect goods, include photographs of the item, packaging and shipping label.
