Encrypted connection
Information sent between your browser and our website is protected using HTTPS.
DNA4X4 CUSTOMER PROTECTION
How DNA4X4 helps protect your personal information, customer account,
online orders and payments.
Information sent between your browser and our website is protected using HTTPS.
Online payments are handled through established third-party payment providers.
Access to customer and administrative information is limited according to business need.
OUR COMMITMENT
DNA4X4 is the trading name of Delta November Alpha Ltd,
registered in England and Wales under company number 16290616.
We take the security of our website, customer accounts, online orders and
personal information seriously. We use technical and organisational measures
appropriate to the information we handle and the risks involved.
No website or internet service can guarantee absolute security. We therefore
review our arrangements as our website, services and security risks change.
Information about how and why we use personal data is available in our
Privacy Policy.
01 / WEBSITE
Our website uses HTTPS encryption to help protect information transmitted
between your browser and DNA4X4.
We do not publish detailed security configurations because doing so could
reduce their effectiveness.
02 / PAYMENTS
Online payments are processed using established third-party payment providers.
When payment information is entered through a provider’s secured payment flow,
it is handled under that provider’s security procedures.
Payment providers are responsible for applying relevant Payment Card Industry
Data Security Standard requirements to the services they provide.
DNA4X4 does not intentionally store customers’ complete card numbers or card
security codes within its WordPress or WooCommerce order records.
03 / ACCOUNTS
Customers are responsible for keeping their account password confidential.
We recommend using a strong, unique password that is not used for another website.
Please contact us immediately if you believe somebody has accessed your
DNA4X4 account without permission.
DNA4X4 will never ask for your account password or complete card-security
information by email, telephone, text message or social media.
04 / ACCESS
Personal information is only made available to team members and service
providers who require it for a legitimate business purpose, such as:
05 / PROVIDERS
We use selected providers for services such as website hosting, payments,
email, customer support, order fulfilment and parcel delivery.
We take reasonable steps to assess the services we use and put appropriate
data-protection arrangements in place where required.
Providers are only given the information reasonably necessary to deliver
their service.
06 / RETENTION
We retain personal information only for as long as reasonably necessary to
provide our services, manage orders, resolve disputes and meet our legal,
accounting and regulatory obligations.
When information is no longer required, we take appropriate steps to delete,
anonymise or securely dispose of it.
INCIDENT RESPONSE
If we become aware of a suspected security or personal-data incident,
we will take reasonable steps to contain, investigate and assess it.
ICO notification: Where a personal-data breach is likely
to create a risk to people’s rights and freedoms, we will notify the ICO as
soon as possible and, where feasible, within 72 hours.
Customer notification: Where a breach is likely to create
a high risk to an individual, we will inform the affected individual without
undue delay.
STAY ALERT
REPORT A SECURITY CONCERN
Please tell us as soon as possible. Include the affected page, a clear
description of what you observed and your contact details.
Please do not attempt to access another person’s information, interrupt our
services or exploit a suspected issue.
